Customer Service
Cloud-Based Subscription Solution
Best for large enterprise complex or global operations.
BUSINESS CENTRAL
Dynamics 365 Business Central
Small and Medium-Sized Businesses
Dynamics 365 Business Central is an "all-in-one" solution best for organizations that have 300 or fewer
system users and operates within 1 country.
ALL-IN-ONE SOLUTION
Business Central
Essentials
(Essentials Solution)
Subscription Pricing From
$70
Per user/month
(Maximum 300 users)
Business Central
Premium
(Includes Manufacturing and Service Management)
Subscription Pricing From
$100
Per user/month
(Maximum 300 users)
CUSTOMER SERVICE PROFESSIONAL
Dynamics 365 Customer Service Professional
Small and Medium Operations
Create exceptional customer experiences with a modern approach to customer service.
Dynamics 365
Customer Service
Professional
(Base Subscription)
Subscription Pricing From
$50
Per user/month
Dynamics 365 Customer Service
Professional
(Add-On)
(Add-On subscription with Qualifying Base Subscription)
Subscription Pricing From
$20
Per user/month
CUSTOMER SERVICE ENTERPRISE
Dynamics 365 Customer Service Enterprise
Medium and Large Operations
Differentiate your brand with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Customer Service
Enterprise
(Base Subscription)
Subscription Pricing From
$95
Per user/month
Customer Service Enterprise
(Add-On)
(Add-On subscription with Qualifying Base Subscription)
Subscription Pricing From
$20
Per user/month
ENHANCE: CUSTOMER SERVICE INSIGHTS
Dynamics 365 Customer Service Insights
Medium and Large Operations
Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth and improve productivity with innovative AI capabilities and features.
Customer Service Insights
Subscription Pricing From
$75
Per user/month
ENHANCE: CUSTOMER INSIGHTS
Dynamics 365 Customer Insights
Large Operations
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers.
Customer Insights
Subscription Pricing From
$1500
Per tenant/month
Customer Insights (Add-On)
Subscription Pricing From
$1000
Per tenant/month