Dynamics 365

Project Service Automation

Project Service Automation Capabilities

Self-Service

Help customers with easy to use self-service options. Drive customized experiences with all-around customer views and always be improving the service experiences to earn customers for life.

Empower Employees

A smooth employee experience speeds up onboarding and cuts down on customers escalating cases. Knowledge-driven case management delivers the right answers every time and provides guidance to the right action to ensures fast and accurate resolutions.

Agile Support Model

Drive best practices to create consistent experiences. Allocate resources based on popular skills to address fluctuations that occur daily and over time. Beable to add additional functionality as your needs grow.

Live Chat and ChatBot (Preview)

Customers can request assisted support and chat with a representative in real-time based on the Microsoft Teams communication platform. Chats can be serviced by bots or human rep with a seamless transfer of customer context between them. (Chatbot requires a Customer Service Enterprise license and a Customer service insight license.

Customer Service Insight

AI for your Business

Make informed decisions to improve the customer service experience with out-of-the-box insights. Measure performance over time, identify areas in need of growth and boost productivity with advanced AI capabilities and features.

Customer Satisfaction

Resolve emerging issues before they impact more customers. Gain an in-depth understanding of customer satisfaction score (CSAT) drivers and use AL insights to make data-driven changes.

Increase Operational Efficiency

Streamline operations with case resolution insights, track trends, and historical comparisons to evaluate agent performance and business impact. Monitor how many cases and increasing topics to optimize agent productivity.

LET'S TALK:  (240) 329-9400​

BEACON GRACE, LLC

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Headquartered in Maryland: 138 W Washington St, Hagerstown MD 21740

© 2015-2020 Beacon Grace LLC.  ALL RIGHTS RESERVED.