Dynamics 365

for Retail

Cloud-Based Subscription Solution

Best for large enterprise complex or global operations.

Cloud-Based Subscription Solution

Best for large multi-location retail sellers.


Retail overview

Retail feature overview

Seamless Commerce

Retail Overview

Elevate your brand by delivering a personalized, seamless shopping experience across physical and digital channels with Dynamics 365 for Retail


Build brand loyalty, simplify store operations, strategically plan and merchandise, and optimize your supply chain.

Unified Shopping Experience

Connect in-store, digital and back-office operations with a single retail platform. Tailor product selection and recommendations to provide an excellent experience to your customers.


Channel Management

Define and configure your stores which can be brick-and-mortar Stores, online stores, or call centers. Each store can have its own payment methods, delivery methods, price groups, income and expense amounts, registers, and staff. You can create assortments of products that you want each store to have on hand, and define store-specific prices and discounts that apply.

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Store Operations and POS

Have a mobile POS app for tablets, and phones so sales staff can process transactions and customer orders on the sales floor. Perform clienteling activities and daily operations like inventory management on mobile devices anywhere in the store. There is also a Cloud POS that can be started in any standard browser.


Hardware and Peripherals

Retail's mobile POS and Cloud POS can be used with a wide range of hardware to make the sales process smoother. Both offer multiple interfaces and deployment options to help you with your various business scenarios. Printers, card readers, scanners, and registers are just some of the many needs of any retail operation, Dynamics 365 for Retail makes it easy to connect and configure all of these devices. 

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Monitoring and Diagnosis

Retail lets you monitor sales and margin performance in real-time across various levels of the organization and across multiple locations. Be in the loop with all of your locations and how well they are performing in the click of a few buttons. Track the averages across the whole company or just a few locations, It lets you see the information you want in simple easy to view charts.

Client Loyalty

Customer needs constantly change. You must be able to quickly and effectively keep up with the changes in buying habits and trends so that you can target and attract new customers, but also keep your existing customer base happy. You can set up rewards programs to encourage customers to want to come back and have different levels based on loyalty

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Machine learning helps you make informed decisions to reduce costs and provides analytics that enables you to make the right choices for your company. It lets your sales consultants get information to customers about products and services that might meet their needs based on the store's purchase history.

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You will be able to create the feel and look that you want for your company. The amount of information can be restricted for roles and devices depending on how you want them configured, to keep the company's information and devices secured.

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